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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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I can not access my external hard drive - parameter

Customer Question

I can not access my external hard drive - parameter incorrect
JA: What kind of computer do you have?
Customer: gateway
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 24 days ago.
Category: Software
Expert:  Dan replied 24 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Please give me a minute to review your question.

Expert:  Dan replied 24 days ago.

Can you tell please if you are using a laptop, and what type of external drive you are using and if you have been using it with no problems until now?