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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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I have moved my Acrobat 9 Pro license to a new machine using

Customer Question

I have moved my Acrobat 9 Pro license to a new machine using 3rd pty EaseUS transfer. It opens but I get Licensing Not Working with a 147:20 code.
I checked REGIT and the codes are the same on both machines, however different than the serial number that I saved in a text doc. I tried updating REGIT with that s/n and no difference.
Also clicked deactivate in help on old pc, but did not seem to change anything. How can I get this running on the new machine
Submitted: 2 months ago.
Category: Software
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

You can start by following this guide below:

https://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html

Look for your current version of operating system and follow the steps there. it is a license issue as you

have already determined.

Also, why did you use the 3rd party transfer?

This is a quick guide of how they want you to transfer your acrobat from one computer to the other:

http://techin.oureverydaylife.com/transfer-acrobat-one-pc-another-28222.html

Let me know if you get stuck.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Expert:  Isaac Franklin replied 2 months ago.

Did you want to further troubleshoot this issue?

Please reply so we can continue or close out this question by rating stars to finish.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin