Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I do no see a previous question of yours addressed to JustAnswer about your computer not booting up - so I will assume this is a new question. Please correct me if I am wrong, so that I can look up details in the previous question, if there is one. Thanks.
How far does the computer get until it shows the spinning circle?
I'm sorry to hear that.
Check whether there are any discs in the disc drive(s), and remove them if so, then try restarting the computer.
I'm sorry - I should turn this case over to another Expert. I have other cases, that are keeping me from helping you. I have Opted Out, and I expect another Expert to take up the case shortly.
Hi, this is Seth Merrick, a tech expert with JustAnswer.
[Note to other JustAnswer technicians, for future reference:
Here are two different URLs for the ticket that the customer is referring to:
Q: How long ago did you purchase this computer, and from where did you purchase it? Do you have the serial number, or Dell service tag#?
Thanks- I'm wanting to determine whether it still has any warranty or service left. Since it was 3 or 4 years ago, I'm guessing not -- however, it is worth checking:
OK, try this:
1) Power off the computer completely.'
2) Then, get your finger ready over the F8 key (it's a single key, NOT two keys, just a single key in the very top row of the keyboard).
3) Press the power button to turn on the computer and IMMEDIATELY start quickly tapping the F8 key...
4) ... keep tapping the F8 key as the computer boots, and then tell me if it takes you to a different screen.
5) [optional] If you're able, take a picture of the screen with a smart-device (smartphone or tablet) and post it here.
Yes, I am still here, although I need to run to an appointment momentarily.
Were you able to complete those steps? What happened?
Thanks very much for the info.
I'm going to turn this over to any other experts who want to take on the issue... inconsistent problems can be challenging to troubleshoot.
actually, i do have a clarifying question before i give up:
Is this a laptop, or a desktop?
d'you have the exact make & model#?
or can you please type in the Dell Service tag# *****?
i'm thinking at this point that it is likely a hardware issue... and am thinking (if it's a desktop) then it might be fairly easy to replace some of the parts. we could run some diagnostic tests to find out.
BUT please tell me whether it is a laptop or desktop.