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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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My hard drive became corrupted and had to be replaced

Customer Question

My hard drive became corrupted and had to be replaced recently. I had Carbonite backup but for some reason this backup did not retain by Adobe Shop program for editing, storing and retaining my edited pictures and movies. I have no originally purchased disk to use in reloading the two Adobe Photoshop programs onto my new drive, since I had done this online without a disc several years ago. I have a windows 8.1 system. How can I again access these old programs or, if it is impossible to relocate them, reload the two editing programs, as I had before?
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi William, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you recall what version of Adobe PS software are you using before? Is it a CS3, CS5, etc?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess