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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Its not recognizing my password to log onto the computer. I

Customer Question

Its not recognizing my password ***** log onto the computer. I know I have it right.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Lenovo ideacenter, just bought it Wednesday
JA: Have you installed any updates recently?
Customer: installed mozilla but thats it
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 21 days ago.
Category: Software
Expert:  John replied 21 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 21 days ago.

Could you please provide the following details

Is it running on windows 10 operating system ?

Are you using a Microsoft online account or normal user account to login to windows 10?

Thank you.

Note: -If you are getting blocked from replying to me by a pop up message regarding secure remote assistance offer, its optional and only need to use if it’s necessary. You can close that pop up for the time being and then use the reply box below to reply to me.

Expert:  John replied 18 days ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,


Expert:  Isaac Franklin replied 17 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 17 days ago.

When you are ready to continue, please reply back to get started with what version of windows you have, 7, 8 , 10?