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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I can't change my password, I do not change my Username the

Customer Question

I can't change my password
JA: When did you last reset your username and password?
Customer: I do not change my Username the password ***** have been trying to change for the last 3-4 days, in order to do that I have to know my last password and that is my problem
JA: Have you installed any updates recently?
Customer: Adobe is telling me to do that but without my old p.w. I get nowhere
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Software
Expert:  Jess M. replied 2 months ago.

Hi Christine, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you trying to change the password ***** your email account? Or for your Adobe account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess