How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Have been advised that my subscription cannot be renewed.

Customer Question

Have been advised that my subscription cannot be renewed. Suspect credit card expiration has passed. Have updated my Norton account and would like to renew my subscription. Phone service no help. Please advise
JA: Have you contacted anyone about your account?
Customer: Tried to but recording to call back later occurs at all times of the day and night.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the software expert to know before I connect you?
Customer: No, would like my subscription premium automatically charged to credit card.
JA: Yes. The $5 is your refundable deposit that gets charged now. If you aren't happy for any reason, we'll refund the money back to your card.
Customer: My current premium is 20$ per month.
Submitted: 24 days ago.
Category: Software
Expert:  Jess M. replied 24 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can I remotely access your computer so that I can directly assist you in fixing your account and subscription issues with Norton while you watch?

Please let me know by replying to me here so that I can help you further.

Best regards,