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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I need help getting in to my account can you help me? yes

Customer Question

i need help getting in to my account can you help me?
JA: Have you contacted anyone about your account?
Customer: yes but i messed it up
JA: Have you installed any updates recently?
Customer: no i thought i got hacked so i went through the regualr process my gmail
JA: Anything else you want the computer expert to know before I connect you?
Customer: i don't know no
Submitted: 2 months ago.
Category: Software
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the gmail address you are having the issue with?

Customer: replied 2 months ago.
Expert:  Byron replied 2 months ago.

Thank you. Do you have access to another @gmail.com address that begins hou*****@******.*** ?

Customer: replied 2 months ago.
That begins with you.....@gmail no
Expert:  Byron replied 2 months ago.

No, hou*****@******.***

Customer: replied 2 months ago.
you said you its***@******.***
Expert:  Byron replied 2 months ago.

Thank you. Do you currently have access to the inbox for that account?

Customer: replied 2 months ago.
sir
Expert:  Byron replied 2 months ago.

Can you tell me when the Buy4monday account was created. month/year

Customer: replied 2 months ago.
I don't remember I lost that Infomation
Expert:  Byron replied 2 months ago.

I apologize for that. If these questions can't be answered no one

on this site will be able to assist you.

Please contact our Customer Service department at 1.***-***-****

Available 6am to 9pm PST

They can process a credit to your account.

Customer: replied 2 months ago.
Thank you