Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Just to clarify, are you being prompted to sign in to your Adobe account when trying to open up the document you received?
May I connect remotely to troubleshoot the issue with you now?
Please reply back to me using the box below.
Hmm, I see; could you let me know what's the email address you received this document from?
Once you provide me with the email address of the concerned realtor, I'll be able to verify and provide you with further info on the same. Do keep me posted; thank you.