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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31124
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I was able to stream some radio stations thru iheartradio;

Customer Question

I was able to stream some radio stations thru iheartradio; tuneinradio, etc - now that particular station(s) no longer will stream (ie AM 870 the answer in los angeles). I have tried to listen via their sister stations, or via their home page and still it does not stream. Both my wife and I are using Dell PC's with Win 10 professional and it Does work on her computer, but not longer on mine. Very frustratingthx
Submitted: 2 months ago.
Category: Software
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please via which internet browser you are trying to stream through?

Thank you

Customer: replied 2 months ago.
I have tried thru IE 11; google chrome; etc - all worked last week then it no longer will stream - but works fine on similar set up on my wifes computer
Expert:  Richard replied 2 months ago.

Thanks

Please press the windows key + R

Type in

%temp%

Press enter

Delete all files listed there, skip any files windows says are in use.

Once done, restart the computer and try to stream

Let me know the results please.

Expert:  Richard replied 2 months ago.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 2 months ago.
ok rebooting now
Expert:  Richard replied 2 months ago.

thank you

Customer: replied 2 months ago.
hi - no luck =(
Expert:  Richard replied 2 months ago.

whats the exact error you get when it fails?

Customer: replied 2 months ago.
http://www.iheart.com/live/am-870-the-answer-5990/it just doesn't stream -
Customer: replied 2 months ago.
on this on - it stays at starting application
http://saleminteractivemedia.com/ListenLive/Player/PRAGIR
Expert:  Richard replied 2 months ago.

in which internet browser? Or all of them give the same error?

Customer: replied 2 months ago.
all browsers - same result
Customer: replied 2 months ago.
works fine on other stations just not this onebut it works on my wifes computer
Customer: replied 2 months ago.
was working no issue last week
Expert:  Richard replied 2 months ago.

ok, do a system restore to undo any corruption

To do this

click start type in

system restore

press enter

follow the onscreen steps and perform a restore choosing a restore date before this problem started

let it complete and tell me if it then works please

Customer: replied 2 months ago.
ok will try
Expert:  Richard replied 2 months ago.

thank you

Customer: replied 2 months ago.
same result - I am unable to stream
Customer: replied 2 months ago.
those related stations
Expert:  Richard replied 2 months ago.

Ok, can you Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Than tell me if it functions

Customer: replied 2 months ago.
will this do any damage to the computer ?
Expert:  Richard replied 2 months ago.

no.... I would not tell you to do something that would damage your computer

Customer: replied 2 months ago.
I am running win 10 - I do not see Start, All Programs, Accessories
Expert:  Richard replied 2 months ago.

Start is in the bottom left,

Another way is press the windows key + X and you can click on command prompt (admin) there

Customer: replied 2 months ago.
I did win + x command admin - nothing happens
Expert:  Richard replied 2 months ago.

a menu will show up on the start button, you can also right click it for the same menu

Customer: replied 2 months ago.
I clicked on it - nothing happens
Expert:  Richard replied 2 months ago.

so you get no response at when clicking start?

Customer: replied 2 months ago.
no reponse on command prompt (admin
Expert:  Richard replied 2 months ago.

sorry I do not follow

where exactly in the instructions are you getting stuck as you say win + x command admin

But these are two steps

Customer: replied 2 months ago.
I was able to stream some radio stations thru iheartradio; tuneinradio, etc - now that particular station(s) no longer will stream (ie AM 870 the answer in los angeles). I have tried to listen via their sister stations, or via their home page and still it does not stream. Both my wife and I areusing Dell PC's with Win 10 professional and it Does work on her computer, but not longer on mine. Very frustratingthx