Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?When did you purchase the adobe / how many days left?
Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation.
You can contact customer service as well here;
Once it is resolved, you can accept the remote offer i send. Until then, just update if you want
to proceed written until then.
Okay, a couple more things to get us in the right direction.
Is this on the same computer you purchased/downloaded it on ?
And what version of adobe?
I understand. You can contact customer support about 'fees', payment etc.
I am in the tech dept. I do not see that 'side' of your exchanges.
Good luck. We will be here if you still need support.