Hi Diana. My name is*****'m sorry that you're having this problem. I will do my best to help you.
When your TV’s internet apps are not working the first thing you want to do is use the TV’s built in tools to determine what is causing the problem.
How To Test Your TV’s Network Connection
Doing this brings up information about the TV’s internet connection.
The first thing you want to do is verify that the TV is actually connected to your WiFi network. Does this page say it’s connected to your Wi-Fi network. If it doesn’t then the TV isn’t connected to the network yet. Go back to the network settings page, highlight your Wi-Fi network name, then press the OK button. You might have to type your Wi-Fi password ***** After you do this try using your apps or select “Test Connection” again.
If the TV does say it’s connected to your Wi-Fi network look for the Download section on this page. This is where the speed of the TV’s internet connection is displayed. Ideally you want the download speed to say 1000 Kbps (or 1 Mbps) or higher. If you do have a download speed of 1000 kbps or higher then your internet app problems are caused by something other than a network connection issue.
If you are not connected to the internet, try resetting your wireless router ( or if you have 2 separate device, a modem and a router, reset both). This is easily done by disconnecting power from the device(s) waiting a few seconds and then plugging them back in. Give them a full 3 minutes to fully connect to internet and establish network connections, then try again to access Netflix on your tv.
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