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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 585
Experience:  Computer Software Support specialist for more that 10 years
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Just renewed avast free security someone is on my computer

Customer Question

just renewed avast free security someone is on my computer donot know howto do this myself
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: hewlett packer laptop yahoo and google
JA: Have you installed any updates recently?
Customer: recently installed avast free again
JA: Anything else you want the software expert to know before I connect you?
Customer: dont know how to do this myseli i think his name is ***** ***** stanton ave n baldwin ny he has fictious siotes all over even took someone elses identity a disbarred attorney
Submitted: 8 months ago.
Category: Software
Expert:  John replied 8 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 8 months ago.

If you don't mind me asking how do you came to the conclusion that someone is accessing your computer?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?


Note: - Please reply using the box below.

Expert:  John replied 8 months ago.

Please answer my above questions so that i can help you better.


Note: -If you are getting blocked from replying to me by a pop up message regarding secure remote assistance offer, its optional and you can close that pop up and then use the reply box below.

Expert:  John replied 7 months ago.

Checking to see whether you still need help.

Please let me know.



Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online and ready to get this fixed.

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