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ChrisC
ChrisC, Computer Enthusiast
Category: Software
Satisfied Customers: 1788
Experience:  15 years as a professional computer technician.
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I would like to cancell my norton security. I inatvertenly

Customer Question

I would like to cancell my norton security. I inatvertenly subscribed to it but discovered I have webroot already installed and it is good for 177 days. What is my next step?
JA: How much experience do you have with this particular machine?
Customer: Not alot --- old age mostly lol
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: No I just want to cancel and get my money back
JA: We have a 30 day refund policy so you can simply email***@******.*** and they will try to fix your problem or refund your money.
Customer: Thank You
Submitted: 5 months ago.
Category: Software
Expert:  ChrisC replied 5 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

Can you tell me when you subscribed to Norton?

Customer: replied 5 months ago.
around Aug 28
Customer: replied 5 months ago.
I just want my money back.
Expert:  ChrisC replied 5 months ago.

Okay, do you know if you're paying monthly or if you made an annual payment for the subscription?

Customer: replied 5 months ago.
Monthly
Expert:  ChrisC replied 5 months ago.

Okay, thank you. Give me just a few minutes to look up some information for you.

Expert:  ChrisC replied 5 months ago.

Hi again, I see that you requested remote assistance but it looks like the payment for that service failed.

What you will want to do in this case is to call the following number to speak with an account representative:

1-***-***-****

They will then be able to work with you to cancel your subscription. If you have any other questions on this, just let me know.

Before leaving this page, please use the rating box at the top of the page the rate the answer at least 3 Stars/OK Service or better so that I receive credit for assisting you.

Expert:  ChrisC replied 5 months ago.

Are you still with me? Do you have any further questions?

If not, please just rate the answer to close our session out for now.