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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 31146
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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I had Adobe/Acrobat readerDC installed and running on

Customer Question

I had Adobe/Acrobat readerDC installed and running on Windows 10.
Recently, MicroSoft uodated Windows 10 to a newer version and now I cannot open the program nor open any PDF files. The error I get on a pop up window is :
"Acrobat failed to connect to a DDE server."
I tried to uninstall Acrobat but it will not uninstall.
Any ideas? I'm in deep dodo right now.
Submitted: 2 months ago.
Category: Software
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you please press the windows key + X and click on control panel

then click on uninstall a program

Click on Adobe acrobat and click change then repair.

Perform a repair, then restart the computer and tell me if it still gives the error please

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please