How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Software Question Here...
Michelle is online now
A new question is answered every 9 seconds

RUSSEL H almost always have problem to access just answer.

Customer Question

RUSSEL H
almost always have problem to access just answer. the page is very slow and have tried with firefox and chrome. is the only page with that issue. a few minutes ago tried to rate a technician and had to wait several minutes and clicking the stars many times. i dont feel that have a virus (use kaspersky) and the computer is not overcharged. run very often ccleaner.
what could be the reason and what can i do to fix it.
Submitted: 2 months ago.
Category: Software
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

check for internet speed test on your computer

www.speedtest.net

Customer: replied 2 months ago.
19.23/3.64 Mbps
Expert:  Michelle replied 2 months ago.

is it only the justanswer website that loads up slow or all webpages load slow?

Customer: replied 2 months ago.
i told that at the very beginning. just answer is the only one page that takes so many time to load.
Expert:  Michelle replied 2 months ago.

Try to clear up the browser caches, history, cookies, forms, downloads, password *****

Customer: replied 2 months ago.
ok. thks.
Customer: replied 2 months ago.
sorry, but the stars are in gray and cannot click any or them.
Expert:  Michelle replied 2 months ago.

you may try the stars now.

Thank you.