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Michelle, Computer Support Specialist
Category: Software
Satisfied Customers: 4522
Experience:  B.Sc. Computer Science with Honors
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RUSSEL H almost always have problem to access just answer.

Customer Question

almost always have problem to access just answer. the page is very slow and have tried with firefox and chrome. is the only page with that issue. a few minutes ago tried to rate a technician and had to wait several minutes and clicking the stars many times. i dont feel that have a virus (use kaspersky) and the computer is not overcharged. run very often ccleaner.
what could be the reason and what can i do to fix it.
Submitted: 30 days ago.
Category: Software
Expert:  Michelle replied 30 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 30 days ago.

check for internet speed test on your computer

Customer: replied 29 days ago.
19.23/3.64 Mbps
Expert:  Michelle replied 29 days ago.

is it only the justanswer website that loads up slow or all webpages load slow?

Customer: replied 26 days ago.
i told that at the very beginning. just answer is the only one page that takes so many time to load.
Expert:  Michelle replied 26 days ago.

Try to clear up the browser caches, history, cookies, forms, downloads, password *****

Customer: replied 19 days ago.
ok. thks.
Customer: replied 19 days ago.
sorry, but the stars are in gray and cannot click any or them.
Expert:  Michelle replied 19 days ago.

you may try the stars now.

Thank you.