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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 36472
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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How do you remove Norton Safe Search from an Apple Mac

Customer Question

How do you remove Norton Safe Search from an Apple Mac desktop
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It's an iMac 21.5" purchased late 2013
JA: Have you installed any updates recently?
Customer: Running OS X El Capitan 10.11.6
JA: Anything else you want the software expert to know before I connect you?
Customer: Accidentally installed Norton Safe Search which has hijacked Safari as my default web browser
Submitted: 6 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Does this issue occur when you open Safari app on your iMac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 6 months ago.

Please try the following fix:

Solution #1:

- In the Safari app, click on the Safari menu at the top, then click on Preferences

, then click on the General tab at the top

, then delete everything in the Homepage box

, then click on the Extensions tab, and if you see any Norton item there, then delete / uninstall it.

, then close the window (and save if prompted)

, then click on Safari menu at the top, then click on Quit Safari

, then wait a bit, then re-open Safari app and see if it works fine now.

Solution #2:

- If that does not work, in Safari app, click on Safari menu at the top, then click on Quit Safari

, then wait a bit

, then press and keep holding the Shift key on the computer's keyboard while opening the Safari app

, once the Safari app is open, release the Shift key

, then see if it works fine now.

Please reply at the box below to continue. Thank you,

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