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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 32040
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Any one know about getting NEAT software installed so it

Customer Question

any one know about getting NEAT software installed so it runs properly. It freezes upon startup.
Submitted: 3 months ago.
Category: Software
Expert:  Richard replied 3 months ago.

Hi there Robert and welcome

Has this always happened? Or only started happening recently?

Customer: replied 3 months ago.

always from day one

Expert:  Richard replied 3 months ago.

Thanks

Which version of windows are you on?

Customer: replied 3 months ago.

Windows ver.7 64

Expert:  Richard replied 3 months ago.

Thanks

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then tell me how it operates