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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Norton 360 no longer works on my mother's computer. I found

Customer Question

Norton 360 no longer works on my mother's computer. I found the Norton 360 file folder under program files was empty. My mother bought a new Norton Security Standard but before installing it I am trying to uninstall the old Norton 360 ( what's left of it) but its been over 3 hours and its still not complete. Can it take this long?
JA: How much experience do you have with this particular machine?
Customer: She has windows 7 on her computer but on mine is windows Vista. So I'm a little behind on updated computer technologies.
JA: Have you installed any updates recently?
Customer: Her Norton 360 wouldn't work. I asked her when her program was due for renewal but she wasn't clear on that info. It gave an error message: 8504.104 also a message about the "uistub.exe file
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't understand just what happened to her software. What does that error code mean?
Submitted: 2 months ago.
Category: Software
Expert:  Randy Computer Tech replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

I can check on this for you with a secure remote connection.