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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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For some reason my computer is going through norton web surf

Customer Question

hi there for some reason my computer is going through norton web surf and i don't like the way it is
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: can i remove it?
JA: Have you installed any updates recently?
Customer: i don't want to surf through norton
JA: Anything else you want the software expert to know before I connect you?
Customer: i think so
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.


I'm sorry about the issue. When did this issue first occur?

What did you have previously for internet / web surf, such as Google, or Yahoo, or MSN / Bing, or AOL, etc.?

What's your internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,