I'm sorry about the issue. When did this issue first occur?
What did you have previously for internet / web surf, such as Google, or Yahoo, or MSN / Bing, or AOL, etc.?
What's your internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,