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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Have put in the product key but no result- an error, HP

Customer Question

Have put in the product key but no result- an error
JA: What kind of computer do you have?
Customer: HP laptop
JA: Have you installed any updates recently?
Customer: No only checked my emails and photos on seagate
JA: Anything else you want the software expert to know before I connect you?
Customer: No I don't think so
Submitted: 1 month ago.
Category: Software
Expert:  Viet - Computer Tech replied 1 month ago.


I'm sorry about the issue. What kind of product key is it?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

What is the name of the program or service that is having issue?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,