Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What previous subject do you need help with, please?
Here is the question:
I recently posted another set of queries to that question/case after Expert Cody Opted Out.
What type of Remote assistance do you need, please?
Try a blank password, no characters entered for the password, for the Administrator account. That may work... if no Administrator password ***** been set.
If you never set one, and a black/no-chrs. password *****'t work, then your computer has been tampered with, quite possibly. If not 'hacked', which implies remote tampering.
If Cody didn't actually render service, then you have a right to your fee-for-extra-service refunded, I suspect.
I cannot see to that, though. Contact Customer Support at JustAnswer.com about that.
or the contact info on this page:
I looked for some solutions online and one of them had something to do with running it as administrator.
is what you said when you asked how to log in as Administrator.
I suggest trying to turn On the computer and at once pressing F8, repeatedly, on the keyboard, until the Safe Mode selection screen comes up, black-and-white and with only text and a highlight bar.
Move the highlight bar up to
and press RETURN. Does that allow the computer to start up properly? Try it please.
Customer service said they were going to send you an email.
I have not received any email that I know of, for this case. Except in regard to the previous question/case, that Expert Cody Opted Out of.
They believe that you were compensated for a remote login, which had not yet happened.
Expert Cody was the one who accepted that compensation, apparently.
It is courteous of you to not criticize me, but I have made no progress on this case (or the previous one) so it is best that I Opt Out of this case altogether, opening it to a better Expert. I have done so, now.