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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I see you requested remote service. Please accept the offer i send and we can get your computer
in session and look to see what the issue is.
Friendly reminder.If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be ableto log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteedmoney back if we cannot resolve your issue.If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see theoffer and we will continue immediately in this manner going forward.
If you registered with Roxie then yes they do keep a copy of your product key. If you have forgotten your email or password ***** you go to the Roxio site then just click on forgot email/password.