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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Do you charge? hp and a samsung tablet, no, can't get google

Customer Question

do you charge?
JA: What kind of computer do you have?
Customer: hp and a samsung tablet
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: can't get google to allow me to change a forgotten password....keeps looping.
Submitted: 2 months ago.
Category: Software
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

There is a charge for our services.

What is the email address?

Customer: replied 2 months ago.
on wife's *****@******.***MY addy is***@******.***....but I can't access my f***ing email because of google
Expert:  Cody replied 2 months ago.

What is this full phone number? (•••) •••-••03

Customer: replied 2 months ago.
Expert:  Cody replied 2 months ago.

did you get a text sent to you? whats that code?

Customer: replied 2 months ago.
Problem is on my PC....I'm doing this from the wife's laptop.
Expert:  Cody replied 2 months ago.

that's fine, it shouldn't matter what computer you're on. did you get a code texted to you?

Customer: replied 2 months ago.
672495
Expert:  Cody replied 2 months ago.

I did not have any luck getting it reset, I'm going to opt out and see if another expert has any better ideas to get this reset for you.

Customer: replied 2 months ago.
Does that mean another fresh charge?
Expert:  Bhavik Joshi replied 2 months ago.

Hi, No I can help you with this.

Customer: replied 2 months ago.
OK go for it
Expert:  Bhavik Joshi replied 2 months ago.

You will soon receive a text message on your phone from google.

Expert:  Bhavik Joshi replied 2 months ago.

Send the code which you have received in your mobile .

Expert:  Bhavik Joshi replied 2 months ago.

You should have received digit code starting with G in it.

Customer: replied 2 months ago.
Please, I hate the idea of changing my email name.....code is 576817
Customer: replied 2 months ago.
576817
Expert:  Bhavik Joshi replied 2 months ago.

Google is asking more information on this because my computer is new for google and your account. WOuld you like me to remotely connect to you and reset it's password ?

Customer: replied 2 months ago.
let me.get over to it. Brb
Expert:  Bhavik Joshi replied 2 months ago.

Alright !. I am on standby.

Customer: replied 2 months ago.
OK what now?
Expert:  Bhavik Joshi replied 2 months ago.

Which OS do you have ? Mac or windows ?

Customer: replied 2 months ago.
Win 10
Customer: replied 2 months ago.
I hAve team viewer
Expert:  Bhavik Joshi replied 2 months ago.

I won't be able to use that.

Expert:  Bhavik Joshi replied 2 months ago.

Please accept the offer so that I can officially connect to your machine.

Customer: replied 2 months ago.
Give me a phone # have to disconnect
Expert:  Bhavik Joshi replied 2 months ago.

My phone # ?

Customer: replied 2 months ago.
Somebody please. I have to relog back in
Expert:  Bhavik Joshi replied 2 months ago.

You won't lose our chat history.It will be save for future. you will be able to see or contact me again using this window once you login again.

Customer: replied 2 months ago.
OK TTYL
Expert:  Bhavik Joshi replied 2 months ago.

ok

Customer: replied 2 months ago.
Morning, I'm ready to try work on my Google access again.....
Customer: replied 2 months ago.
Hello???
Expert:  Bhavik Joshi replied 2 months ago.

Hey Hello !!

Expert:  Bhavik Joshi replied 2 months ago.

Please accept remote screen sharing request and let's let;s decide at what time we will meet again. I am okay with 1:30 PM EST

Expert:  Bhavik Joshi replied 2 months ago.

What is the best time for you ?