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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I need help with Lightroom 6. I renamed some files and the

Customer Question

I need help with Lightroom 6. I renamed some files and the program will no longer import any pictures. Can your support take control of my computer and fix it?
Submitted: 2 months ago.
Category: Software
Expert:  Kevin T replied 2 months ago.

Hi,
My name is ***** ***** I will be helping you.

Expert:  Kevin T replied 2 months ago.

I understand you need help getting lightroom to import pictures. Do you want me to send a remote assistance request and I can fix them?

Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
Kris, I think I have sent you the invitation for the remote. Can you confirm?
Customer: replied 2 months ago.
Are you familiar with Lightroom?
Customer: replied 2 months ago.
I see. Remote is $59. Correct?
Expert:  Kevin T replied 2 months ago.

Yes I sent the remote request. I have been using lightroom since it was was Pre-Fall.

Once you have accepted we can get connect and resolved.

Customer: replied 2 months ago.
sorry. Figuring out Just ask. Is this 58 dollars in addition to the 38?
Customer: replied 2 months ago.
is this a once and done or by accepting, does this enter into a monthly fee?
Expert:  Kevin T replied 2 months ago.

This is inclusive. We have a 100% money back If I don't fix your problem :)