Hi,My name is ***** ***** I will be helping you.
I understand you need help getting lightroom to import pictures. Do you want me to send a remote assistance request and I can fix them?
Yes I sent the remote request. I have been using lightroom since it was was Pre-Fall.
Once you have accepted we can get connect and resolved.
This is inclusive. We have a 100% money back If I don't fix your problem :)