Lousi, I get the message your not available now, are you at the phone?
It does not ask me to leave a message Lousie, it just says unavailable.
Can you turn off the sceening?
yes, I am calling again Louis
yes I am here
Please do the following
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then try internet option and tell me if it then works please.
This can be an infection, can you download and run this scanner and remove any infections it finds please
Then restart and tell me if you can then access it.
Ok, I want you please to do a system restore please
To do this, close all programs
Click start, type in
follow the onscreen steps and perform a restore choosing a date before this problem started
When complete, let me know if you can access it please
ok, go to control panel.
Then uninstall programs
Then Turn Windows Feature on or off
Then uncheck Internet Explorer
Go back and check it to install it again
Then restart and tell me if you can now access Internet Options please.