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Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 36052
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
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Internet options in IE11 Tools is greyed out.

Customer Question

Internet options in IE11 Tools is greyed out.
Submitted: 9 months ago.
Category: Software
Expert:  JustAnswer replied 9 months ago.
Thanks for posting your question. We’re matching you to the right Expert, who will call you at the number you provided. Please leave any new details below.
Expert:  Richard replied 9 months ago.

calling now

Expert:  Richard replied 9 months ago.

Lousi, I get the message your not available now, are you at the phone?

Customer: replied 9 months ago.
I screen my calls. Please leave a message when calling.
Expert:  Richard replied 9 months ago.

It does not ask me to leave a message Lousie, it just says unavailable.

Can you turn off the sceening?

Customer: replied 9 months ago.
My name is***** again.
Customer: replied 9 months ago.
Did you get my last message?
Expert:  Richard replied 9 months ago.

yes, I am calling again Louis

Customer: replied 9 months ago.
The tech ran a scan program which just completed but I am still unable to access internet options under tools. The scan ending report said it found corrupted files but could not fix them all.
Customer: replied 9 months ago.
Are you there?
Expert:  Richard replied 9 months ago.

yes I am here

Please do the following

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then try internet option and tell me if it then works please.

Customer: replied 9 months ago.
The scan has just completed but I still cannot access internet options nor can I access manage add-ons. They are both greyed out.
Expert:  Richard replied 9 months ago.

Thanks

This can be an infection, can you download and run this scanner and remove any infections it finds please

https://www.microsoft.com/security/scanner/en-us/default.aspx

Then restart and tell me if you can then access it.

Customer: replied 9 months ago.
It completed and found nothing. I restarted anyway and tried again - this time I was able to access manage add-ons but still cannot access internet options.
Customer: replied 9 months ago.
Hello did you get my message?
Expert:  Richard replied 9 months ago.

Ok, I want you please to do a system restore please

To do this, close all programs

Click start, type in

system restore

press enter

follow the onscreen steps and perform a restore choosing a date before this problem started

When complete, let me know if you can access it please

Customer: replied 9 months ago.
ok
Customer: replied 9 months ago.
I have a problem with the restore point. My computer only gives restore points for yesterday 9/7. I have been having this problem with IE for more than a week now.
Customer: replied 9 months ago.
I am waiting for your response.
Expert:  Richard replied 9 months ago.

ok, go to control panel.

Then uninstall programs

Then Turn Windows Feature on or off

Then uncheck Internet Explorer

Click ok

Restart

Go back and check it to install it again

Click Ok

Then restart and tell me if you can now access Internet Options please.