How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have Adobe Acrobat 9 Standard that I just reinstalled from

Customer Question

I have Adobe Acrobat 9 Standard that I just reinstalled from my disk. When I try to scan a document by creating a PDF from my scanner and clicking custom scan, a Software Setup window appears asking for my serial number. However, there is no option for Arcobat 9 for which I can enter my serial number. I need to know what can be done to be able to again use my scan feature
Submitted: 3 months ago.
Category: Software
Expert:  Mr.Med replied 3 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 3 months ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?