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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
This is clearly a program error or license file error. Both of which can be fixed given time.
To start with, I need to know the version of mac osx you have on your machine, you can check as follows.Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
I see you started a duplicate which I messaged to have closed. Please respond here, on this page specifically.
We are not adobe. If you want free help from adobe, you have come to the wrong place.
Before we proceed, please let me know if you want paid help here, or free help elsewhere. T hank you,
Not a problem, here is the link to adobe help
Now, for our site justanswer, this link will help you submit for a refund ( if you were charged )
No worries, and best of luck with your issue. I would say that if adobe cant help you that this is an issue Ive handled specifically, many times in the past.
So if they end up trying to push you into purchasing the program again, let me know.