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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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23 and me will not let me register the kit I received in the

Customer Question

23 and me will not let me register the kit I received in the mail.
Submitted: 1 month ago.
Category: Software
Expert:  Bruce Wilner replied 1 month ago.

It would help if I knew exactly what "secret letters" you're referring to.

Are these letters in a CAPTCHA screen? Are these product code keys printed on the CD case or on an insert?

I can't even begin to help you without a little more information.