Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
If you have purchased the software online then you must have got an email to confirm the successful purchase.
Check your email and let me know.
let me know the version of windows you have on the computer
also let me know when you can be online so that i may guide you with the steps
feel free to post me a message if you need my assistance on this