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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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Ive just purchased the Adobe Photoshop 14... tried to

Customer Question

Ive just purchased the Adobe Photoshop 14... tried to download..didn't work.. have deleted and now have registered the serial no. with the ID area...How do I download from here.
I am a grey haired old thing and this is doing my head in....
Submitted: 2 months ago.
Category: Software
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 2 months ago.

If you have purchased the software online then you must have got an email to confirm the successful purchase.

Check your email and let me know.

Customer: replied 2 months ago.
No I didn't purchase on line.... I have a card purchased from a store, with a number which when I went in to it gave me a serial no..then I thought I had downloaded it but I couldn't access it... it was in file form. I switched off the computer and still couldn't access it. I am a senior who probably doesn't read instructions well but I have downloaded stuff before without any issues.
Expert:  Michelle replied 2 months ago.

let me know the version of windows you have on the computer

also let me know when you can be online so that i may guide you with the steps

Customer: replied 2 months ago.
Hi Michelle have been unavailable today sorry. Just not sure I can do this now. I shall try and get a friend in to fix in in the next few days. I'm just not technical and whatever you ask of me I probably wont understand or just frustrate you.Thanks anyway.
Expert:  Michelle replied 2 months ago.

no problems

feel free to post me a message if you need my assistance on this