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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 571
Experience:  Computer Software Support specialist for more that 10 years
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I bought the MacAfee total protection from you in July. Now

Customer Question

I bought the MacAfee total protection from you in July. Now I can't get it to open and my computer is telling me I have no antivirus program running. I am not a tech person but I had an additional "update" from Windows about 2 weeks ago install automatically. Could this update be incompatible with MacAfee?thank you,
Sandra Starner
Submitted: 7 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry there issue. Is there any error or message when opening your McAfee Total Protection program?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 7 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 7 months ago.
NO thank you
Expert:  Viet - Computer Tech replied 7 months ago.

I'm sorry. Is there any issue? We guarantee our service. Thank you,

Customer: replied 7 months ago.
I think my program is working now. I no longer need your service.
Customer: replied 7 months ago.
I'm one. I'm done
Expert:  Viet - Computer Tech replied 7 months ago.

Great. That was strange, but I'm glad you got it working now. Do you have any other computer question / issue I can help with today? Thank you for the update.

Customer: replied 7 months ago.
No. I'm disconnecting now
Expert:  Viet - Computer Tech replied 7 months ago.

OK. We are canceling this for you. If you need help with any other computer issue in the future, please let us know any time. Take care! Bye for now. Thank you,

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