Hi Trevor. My name is***** am sorry that you are having this problem. I will do my best to help you. I can't lower the fees but I can offer to provide additional services ( such as remotely accessing your computer and working on this while you work) at no additional charge. That would usually be an extra $39. Can you tell me please what type of computer you have and what Operating System you have?
If you're not sure, please click this link and tell me what you see: