How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Quiksilver07070 Your Own Question

Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Software
Satisfied Customers: 738
Experience:  Install, Update, troubleshoot and remove all types of software
63493917
Type Your Software Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

My account id is 8431 which renews my avg as of June 13,

Customer Question

My account id is 8431 which renews my avg as of June 13, 2016 8:20 PM. The host computer has been destroyed in March 2016 on my instruction to CEJ Computer of Merrimack,NH 03054. The replacement computer is a Hp unit using avg supplied by CEJ. The license of this free avg is 4U9WD-2TNWA-OQTSJ-OQDIG-7WIHG-W. i wish to replace my current free avg with my renewed $49.99 prodiuct PW28WWYXX847. Is it possible??
REGARDS ***** ***** Gutcheon,***** Nashua, NH###-##-####
PS. I am deaf and thus, cannot use the telephone. Wil
Submitted: 3 months ago.
Category: Software
Expert:  Quiksilver07070 replied 3 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 3 months ago.

YOu can certainly replace the FREE version of AVG with a PAID version of AVG.

But if you no longer have the SERIAL number or License number for the paid AVG you purchased, then you will have to REpurchase it again.

.

The license number is ***** the KEY to the LOCK.....if you dont have the key.....you have to buy a NEW lock.

Make Sense?

So, you have to REbuy AVG again, to get another license number, because you LOST your original license number.

Expert:  Quiksilver07070 replied 3 months ago.

Wilson, I can connect to your computer and do what is called a Remote Session.

To help you get the AVG PAID verison installed properly on your computer......if you like?

Expert:  Quiksilver07070 replied 3 months ago.

You still there Wilson?