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Hi,My name is ***** ***** I will be helping you.
We can create a password ***** disk.
Do you have another PC?
If you like, I could connect remotely to another PC and create a recovery sick or reset disk If you have a blank CD or USB drive.
It will take around 1 hour of work but you can keep the pen-drive and CD incase this happens again.
Would this be the best way forward. TBH it's either that or you take it in to repair and it would cost $180+ from Geek Squad or anything like it.
I need to connect to the different PC to create the bootable USB stick. It must be 4GB minimum.
Unless you have the reset disk we cannot get into windows.
Ready when you are