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Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Forgot my windows 10 password. Don't have a password reset

Customer Question

forgot my windows 10 password. Don't have a password ***** disk
Submitted: 3 months ago.
Category: Software
Expert:  Kevin T replied 3 months ago.

Hi,
My name is ***** ***** I will be helping you.

Expert:  Kevin T replied 3 months ago.

We can create a password ***** disk.

Do you have another PC?

Customer: replied 3 months ago.
I have another pc
Expert:  Kevin T replied 3 months ago.

If you like, I could connect remotely to another PC and create a recovery sick or reset disk If you have a blank CD or USB drive.

It will take around 1 hour of work but you can keep the pen-drive and CD incase this happens again.

Would this be the best way forward. TBH it's either that or you take it in to repair and it would cost $180+ from Geek Squad or anything like it.

Regards

Kris

Customer: replied 3 months ago.
how can connecting to a different PC help?
Expert:  Kevin T replied 3 months ago.

I need to connect to the different PC to create the bootable USB stick. It must be 4GB minimum.

Expert:  Kevin T replied 3 months ago.

Unless you have the reset disk we cannot get into windows.

Regards

Hassontyre

Customer: replied 3 months ago.
ok we can do that
Expert:  Kevin T replied 3 months ago.

Ready when you are