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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 526
Experience:  Computer Software Support specialist for more that 10 years
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I can't get Windows 10 to open on my computer--everything

Customer Question

I can't get Windows 10 to open on my computer--everything else seems ok--Google etc.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Spectre Windows 10
JA: What troubleshooting have you tried?
Customer: If it won't turn on at all I can't try anything
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 3 months ago.
Category: Software
Expert:  Richard replied 3 months ago.

Hi there and welcome

What exactly happens when you try to start the computer?

Is it just a black screen?

Are you getting a specific error? If so, what is the error?

Please let me know.