Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Are you looking to download/install any specific program on your computer?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me using the box below.
Please don't worry; I just need to set up a quick remote session which will allow me to connect directly to your screen and resolve the issue you are having. Do leave me a reply on here when you are available next, and we will take this further. Thank you.