Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
sent better offer
may need to contact customer service regarding it here: http://ww2.justanswer.com/contact-us
In meantime you can go here to connect me;
it looks like the computer locked up, are you still there?
try to restart the computer
removed all leftovers from itunes, yes see if you can open it
Is it not opening?
Seems like their maybe an issue with the operating system.
We could do a "refresh" which would reinstall the operating system.
However all programs would need re installed.
yes all programs would need re installed
ya, looking like thats the best option at this point
start menu --> settings --> update --> recovery --> reset this pc (get started) --> keep my files
no it will reload Windows 10
let me know if you have any other questions during the process
you download a fresh copy of itunes?
want to connect again?
got to the link I sent you
restart it I lost contact
did it lock up again I can't move anything
disable wireless, restart and try to open itunes
Uninstall itunes and anything related to Apple.
Then install an older version of itunes from here; http://download.oldapps.com/iTunes/iTunesSetup11.4.exe
try to connect me again
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