Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you will have to uninstall adobe from the old computer and deregister it after that you can install the adobe CS6 on the new laptop.
In this case you will have to call up adobe and tell the customer care that you have a valid Adobe CS6 purchased and the computer crashed so you cannot de register it so that you can install it on the new computer. It basically comes with one pc license so you need to de register from the old computer to reuse is with the new laptop.
I your case the computer crashed so you you will have to de register it from the adobe website.
Make sure you're logged in with your Adobe ID.
Go to this link during US business hours. Click on the blue link at the bottom. I think CS6 is only supported for activation questions:
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