Hello, and thank you for using this service.
I'm sorry to hear you are having trouble. To further assist, please give me more details.
Are you trying to print a shipping label, or trying to specify shipping in a new auction listing?
Specify shipping in a new auction listing
I am a technical expert , and also happen to be an ebay powerseller. If you'd like , I can connect remotely to your computer, and fix the problem, and also explain to you how to specifiy the shipping. Would you like remote service?
OK. Do you still need assistance with this question?