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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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I have just changed my password but, Adobe does not accept

Customer Question

I have just changed my password ***** Adobe does not accept it. Just purchased Photoshops Elements 14 (upgrade) order no.AD007347977AU yet cannot download because of passwaord non-acceptance.
Would you advise?
Submitted: 3 months ago.
Category: Software
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.

Sorry to hear you are having trouble, and I will help you now.

Please click on the link below, and carefully go through the password ***** process and let me know the result.

https://adobeid-na1.services.adobe.com/renga-idprovider/pages/start_forgot_password?client_id=SunbreakWebUI1&callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fadobeid%2FSunbreakWebUI1%2FAdobeID%2Ftoken%3Fredirect_uri%3Dhttps%253A%252F%252Faccounts.adobe.com%252F%2523from_ims%253Dtrue%2526old_hash%253D%2526api%253Dauthorize%2526reauth%253Dforce%26scope%3DAdobeID%252Copenid%252Csunbreak%252Cacct_mgmt_webui%252Cgnav%252Cadditional_info.account_type%252Csao.cce_private%252Ccreative_cloud%252Cread_countries_regions%252Cupdate_profile.password%252Cadditional_info.roles%252Cupdate_profile.userPermissions%252Cupdate_profile.change_password%252Creauthenticated&client_redirect=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fredirect%2FSunbreakWebUI1%3Fclient_redirect%3Dhttps%253A%252F%252Faccounts.adobe.com%252F%2523from_ims%253Dtrue%2526old_hash%253D%2526api%253Dauthorize%2526reauth%253Dforce&denied_callback=https%3A%2F%2Fims-na1.adobelogin.com%2Fims%2Fdenied%2FSunbreakWebUI1%3Fredirect_uri%3Dhttps%253A%252F%252Faccounts.adobe.com%252F%2523from_ims%253Dtrue%2526old_hash%253D%2526api%253Dauthorize%2526reauth%253Dforce%26response_type%3Dtoken%26scope%3DAdobeID%252Copenid%252Csunbreak%252Cacct_mgmt_webui%252Cgnav%252Cadditional_info.account_type%252Csao.cce_private%252Ccreative_cloud%252Cread_countries_regions%252Cupdate_profile.password%252Cadditional_info.roles%252Cupdate_profile.userPermissions%252Cupdate_profile.change_password%252Creauthenticated&display=web_v2&locale=en_US&relay=8e683898-0100-46de-8641-23a17ec97fc6&flow=true&flow_type=token&idp_flow_type=login&reauthenticate=force