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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Error 1628 re-installing fsx, 25 years, daily, why cannot I

Customer Question

error 1628 re-installing fsx
JA: How much experience do you have with this particular machine?
Customer: 25 years
JA: Have you installed any updates recently?
Customer: daily
JA: Anything else you want the software expert to know before I connect you?
Customer: why cannot I install official purchased software from Microsoft.Why are they not helping us
Submitted: 2 months ago.
Category: Software
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.

I'm sorry to hear you are having trouble. Please give me more details so I can assist. What is the name of the software you purchased or are trying to install?

Customer: replied 2 months ago.
flightsimulator fsx from microsoft
Customer: replied 2 months ago.
when the setup starts the windows installer gives after one minute the error code 1628
Customer: replied 2 months ago.
no more info
Expert:  technicalcat replied 2 months ago.

I have sent you an offer for remote assistance, as this would be the fastest and easiest way to help you with this installation error.

Expert:  technicalcat replied 2 months ago.

If you don't want to connect remotely , we can continue to troubleshoot here. It just may take longer as there are some troubleshooting steps involved. Please let me know how you would like to proceed. Thanks.