How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jess M. Your Own Question

Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Thunderbird suddenly stopped working (as in it won't open in

Customer Question

Thunderbird suddenly stopped working (as in it won't open in the first place). Received a warning "Unable to Load address book file abook.mab. It may be read-only or locked by another application." Additionally, some of my folders aren't working and auto-fill of address book isn't working. Need help.
Submitted: 2 months ago.
Category: Software
Expert:  Kevin T replied 2 months ago.


Are you using Windows?

Customer: replied 2 months ago.
No. I'm on a MacBook Pro
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Based on the problem description, it looks like the address book has been corrupted; however, it may be another cause of the problem, so I suggest we establish a secure remote assistance so that I can check the issue and help you directly.

Let me know if you would like that.


IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro