HelloCustomer and thank you for using this service.
Sorry to hear you are having trouble. So I can assist you further, please tell me more details about what you are doing there with acrobat.
You mention using watermarks to import. What exactly are you doing in this process, and where does the problem occur? Are you adding a watermark to a PDF?
I can offer you remote access to your computer if you would like. That would be the easiest way to solve the problem, as I could see what you are doing and then proceed to fix while you watch. Would you like to try that? NOTE: There is an additional fee for remote access.
Sorry, I don't make up the prices or work in billing. I am just the technician.
If you'd like I can continue to help you without remote. It's just an additional service that you can choose to have if you want it.
Yes, the remote service does cost more, but we also solve problems and answer questions without it. Many customers prefer to pay extra if they can have the service of a technician to connect directly to their computer and perform the work for them, instead of having to do it themselves via directions and troubleshooting steps.