How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 588
Experience:  Computer Software Support specialist for more that 10 years
49766785
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am attempting to make changes to my Harmony Remote. I

Customer Question

I am attempting to make changes to my Harmony Remote. I downloaded and installed the Logitech software. When I attempt to run the program I get the message, "Remote Software Cannot start. Give permission to write to the application folder and try again." How do I do that?
JA: How much experience do you have with this particular machine?
Customer: I have owned it along time, but I use it for word processing and research. I would say I am a novice.
JA: What troubleshooting have you tried?
Customer: I went to the Disk Utility and saw nothing about "Verify Permissions".
JA: The software expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I also tried a recommendation to open the terminal app and type in ls -1. That didn't do anything.
Submitted: 9 months ago.
Category: Software
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

I'm sorry to hear you are having trouble. I am a very experience IT tech, with experience with the Harmony brand.

Would you like me to connect remotely to your computer to fix the software problem while you watch?

Related Software Questions