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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Can't install a program, hallmark Card Studio or version 15

Customer Question

Can't install a program, hallmark Card Studio or version 15 of Adobe Acrobat .... keep getting error 2503 called runscript when not marked. using Windows 7 32 bit.
JA: How much experience do you have with this particular machine?
Customer: I built it 5 years ago .... lots.
JA: What troubleshooting have you tried?
Customer: admin permissions in regedit and through C:\Windows\Temp.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Software
Expert:  ComputerHammer replied 2 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you. My name is Jamie.

1. Hold Ctrl+Shift and press Esc.

2. Locate “Windows Explorer” under “Windows processes”, now right click on it and click “End task”.

3. Now click on “File” at the top of the window and click “Run new task”.

4. Type “explorer.exe” without the quotes and tick the box labelled “Create this task with administrative privileges” and click “OK”.

Let me know if that doesn't work.

Expert:  ComputerHammer replied 2 months ago.

Also be sure the security permissions on the C:\Windows\Installer directory. This is a hidden system folder, so you may have to change your Windows Explorer view options to be able to see it (Organize > Folder and search options > View tab).

The permissions required on the folder are as follows:

  • SYSTEM - Full Control
  • Administrators - Full Control
  • Everyone - Read and Execute

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