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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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Can not register my untilies suite with the key given to me

Customer Question

Can not register my untilies suite with the key given to me when I downloaded it on my only one computer. When I do following message comes up You have exceeded maximum number allowed machines for this key. I believe I have a new winzip utilities then before updated my pc. Can you help?
Submitted: 2 months ago.
Category: Software
Expert:  Richard replied 2 months ago.

Hi there Kennith and welcome

Can you tell me exactly from where you received the key please?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.