Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, If you did register your adobe element product , you can use your "My Adobe" at http://adobe.com.
additional information : https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html
let me know if you need further help
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more.
If you still require assistance, let me know if you bought Adobe Elements 6 on-line or at a store?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro