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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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I've had an Adobe Elements 6 software package on my computer

Customer Question

I've had an Adobe Elements 6 software package on my computer for many years. Unfortunately, the computer failed recently. I was able to get it fix, but when I tried to use Element 6, it asked for a serial number. I have no idea what the number is ***** the paperwork was lost long age. Is there some way I can get this number from you?
Bob Walker ***@******.***
Phone(###) ###-####
Submitted: 2 months ago.
Category: Software
Expert:  Mr.Med replied 2 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, If you did register your adobe element product , you can use your "My Adobe" at

additional information :

let me know if you need further help

Thank you

Customer: replied 2 months ago.
Your advice was worthless. "" couldn't be found. Adobe tech support is the pits.
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more.

If you still require assistance, let me know if you bought Adobe Elements 6 on-line or at a store?


IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro