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Ask Chris Baxter Your Own Question

Chris Baxter
Chris Baxter, Programmer
Category: Software
Satisfied Customers: 239
Experience:  Java, iOS,, SQL, C+, C++, Obj C
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I got the SDR-H60 and it works with windows vista/ I have

Customer Question

JA: Hi. What is your issue regarding?
Customer: I got the SDR-H60 and it works with windows vista/
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: I have upgrde the windows to 10 and it stopped transfer the the video to the computer
JA: What troubleshooting have you tried?
Customer: only the compatability
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: just that thanks
Submitted: 2 months ago.
Category: Software
Expert:  flopcat98 replied 2 months ago.

Hi this is rob. I can help you.

there are a couple of issues that it might be.

1. You need new drivers for the videocam in order to use it on windows 10

2. The software that you were using probably videocam suite needs to be updated as the original versions were designed for xp and vista.

I would know more if i could log in remotely to fix it for you and i will put up an offer for that if you want to do it that way.

Otherwise i would say try that the 2nd problem seems more likely

You can download newer versions on the bottom of this page

Customer: replied 2 months ago.
I prefer remove connection for fixing.
Would it be later at right, or tomorrow right. Because I work during doy hours.
Customer: replied 2 months ago.
I don't mind what ever you like
Customer: replied 2 months ago.
No secure needed
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 2 months ago.
HI am from Israel by phone you need to added prefix no.( 972).
Customer: replied 2 months ago.
When Would you like to so the connection and how?
Customer: replied 2 months ago.
you prefer tomorrow because of sunday?
Expert:  Cody replied 2 months ago.

I'm free today

Customer: replied 2 months ago.
I am ready to start.
What should I do?
Customer: replied 2 months ago.
Hi Cody
How I pay?
Expert:  Cody replied 2 months ago.

Should be able to click accept

Expert:  Chris Baxter replied 2 months ago.

Hello, I hate to bear bad news, but dialing in to fix the computer will not work, unfortunately the software for your camera is only compatible up to Windows 7. There is no workaround for this in Windows 10, except using third-party software, like Ulead Video Studio

You can also downgrade your computer back to Windows 7 if it is a work flow issue needs immediate fixing. Sorry I cannot give better news, let me know if you need anything else!