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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 504
Experience:  Computer Software Support specialist for more that 10 years
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I am running Quark on an older PC using Vista. I just had to

Customer Question

Hi. I am running Quark on an older PC using Vista. I just had to reload 5 and 5.01 versions of Quark and tried to run as administrator. However, a notice came up saying Quark is no longer valid and... contact QuarkXpress. So here I am. I'm not upgrading my OS, and have to work with what I have to work with. How do I get Quark to work again?
JA: How much experience do you have with this particular machine?
Customer: Home/Office, everyday.
JA: What troubleshooting have you tried?
Customer: I ran Norton Eraser, which told me the Quark EXE was corrupted. So I removed Quark, then reinstalled.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No. I'm fine.
Submitted: 2 months ago.
Category: Software
Expert:  Kevin T replied 2 months ago.


We could give you a vanilla version of WP, but you would loose your themes and everything.

Would this be OK as it sounds like the actual data is intact.



Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if Quark worked on the same Vista computer before? If so, when did it stop working?

Let me know,

IT Miro

Expert:  IT Miro replied 2 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro