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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 528
Experience:  Computer Software Support specialist for more that 10 years
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Adobe Acrobat DC Pro - Just bought the program - Trying to

Customer Question

Adobe Acrobat DC Pro -
Just bought the program - Trying to fill in blanks in a contract. In both the PDF edit mode or in add text mode, when I type an "r" I also get an "n" and when I try to use a dash ( - ) I get an underline.
This is the first attempt to edit a PDF document since I bought the program. When I edited a PDF document in a trial of Acrobat DC Pro, it worked beautifully.
What's wrong now??
Berle Tate
Submitted: 3 months ago.
Category: Software
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

The problems that you describe are a bit unique. May I start a Secure Remote Assistance session with you so that I can both see the problem in action and resolve this problem for you?

I will be standing by, looking forward to your response.

Thank you,
Jason